Course
IT Support with AI
Combine solid IT support skills with practical AI tools to handle tickets faster and more confidently.
Hands-on labsJob-focused
Typical duration
4–6 weeks, part-time
Level
intermediate
Delivery
on-demand
What you will be able to do
- Use AI tools to triage and respond to support tickets without losing quality.
- Generate and refine troubleshooting steps and runbooks with AI assistance.
- Communicate clearly with users while using AI in the background.
- Prepare for A+ and other exams with AI-powered practice that still feels realistic.
Syllabus overview
Explore the main modules and hands-on activities you'll complete.
Hands-on labs
Hands-on labs you'll complete
- Handle a set of mock support tickets using AI to speed up investigation and communication.
Next step
Want to see if this course fits your goals?
Tell us a little about your current experience and we’ll help you work out if this is the right starting point or if another step makes more sense.