Course
IT Support with AI
Combine solid IT support skills with practical AI tools to handle tickets faster and more confidently.
Hands-on labsJob-focused
Typical duration
4–6 weeks, part-time
Level
intermediate
Delivery
on-demand
From £149/mo
Who it's for
Who this course is for
Learners on IT Technician, Networking, Cybersecurity or AI pathways who want to bring AI into everyday support work.
What you will be able to do
- Use AI tools to triage and respond to support tickets without losing quality.
- Generate and refine troubleshooting steps and runbooks with AI assistance.
- Communicate clearly with users while using AI in the background.
- Prepare for A+ and other exams with AI-powered practice that still feels realistic.
Syllabus overview
Explore the main modules and hands-on activities you'll complete.
Hands-on labs
Hands-on labs you'll complete
- Handle a set of mock support tickets using AI to speed up investigation and communication.
Next step
Want to see if this course fits your goals?
Tell us a little about your current experience and we’ll help you work out if this is the right starting point or if another step makes more sense.