Privacy Policy
Effective date: [Insert date]
This Privacy Policy explains how GetGlitched Ltd trading as GetGlitched ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website, learning portals, products, and services.
1. Who We Are
GetGlitched Ltd
Company number: [Insert company number]
Registered office: [Insert address]
Email: [Insert privacy/support email]
We are the data controller for the personal data you provide to us, unless stated otherwise.
2. What Data We Collect
We may collect and process the following categories of personal data:
Identity Data
First name, last name, title, date of birth, and similar identifiers.
Contact Data
Billing address, postal address, email address, and telephone number.
Account Data
Login credentials, portal activity, learning progress, attendance, mentoring notes, and service usage history.
Financial Data
Payment method information, transaction history, and billing records. We do not usually store full card details ourselves.
Technical Data
IP address, browser type, device information, operating system, time zone, analytics data, and usage logs.
Marketing and Communications Data
Preferences in receiving marketing from us and records of your communications with us.
Career Support Data
CVs, employment history, education records, job preferences, application activity, interview outcomes, and related data where relevant to the service purchased.
3. How We Collect Data
We collect data:
- directly from you when you enquire, buy, enrol, or contact us;
- when you use Our Website, portals, or systems;
- from payment providers, finance providers, referral partners, exam partners, or employers where relevant;
- through cookies, analytics, forms, and support systems.
4. How We Use Your Data
We use personal data to:
- register you as a customer or student;
- provide Courses, portal access, support, mentoring, and related services;
- process payments and manage accounts;
- recover money owed to us;
- communicate with you about your purchases, service changes, and support matters;
- provide career support, CV feedback, job-related services, or employer introductions where included;
- improve our website, portals, and services;
- maintain security, prevent fraud, and troubleshoot issues;
- send marketing communications where lawful.
5. Lawful Bases for Processing
We process your personal data on one or more of the following lawful bases:
- Performance of a contract with you;
- Compliance with legal obligations;
- Legitimate interests, such as running and improving our business, recovering debts, securing our systems, and understanding service usage;
- Consent, where required, including certain marketing or optional career support activities.
6. Sharing Your Data
We may share your data with:
- service providers who help us operate our business;
- learning platform providers and Course Providers;
- payment processors and finance partners;
- exam vendors and certification bodies;
- professional advisers including lawyers, accountants, insurers, and auditors;
- regulators, HMRC, law enforcement, or authorities where required;
- employers or recruitment partners, but only where relevant to the service and lawful to do so.
We require third parties to respect the security of your data and to process it lawfully.
7. International Transfers
Where personal data is transferred outside the UK, we will take appropriate steps to ensure it is protected, including use of adequacy regulations or appropriate safeguards where required.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, regulatory, accounting, dispute, and reporting requirements.
Retention periods may vary depending on the nature of the service and the type of data involved.
9. Your Rights
Subject to applicable law, you may have rights to:
- access your personal data;
- correct inaccurate data;
- request deletion of data;
- restrict processing;
- object to processing;
- request transfer of your data;
- withdraw consent where processing is based on consent; and
- complain to the Information Commissioner's Office.
To exercise any of these rights, contact us at [insert privacy email].
10. Marketing
We may send you marketing communications where you have consented, where you have requested them, or where otherwise permitted by law.
You can opt out of marketing at any time by using the unsubscribe link in our emails or contacting us directly.
11. Cookies and Analytics
We use cookies and similar technologies to operate Our Website, remember preferences, analyse traffic, improve performance, and support marketing activity.
You can manage cookies through your browser settings and, where applicable, our cookie banner or preferences tool.
12. Security
We use reasonable technical and organisational measures to protect your personal data. However, no internet transmission or digital storage method is completely secure, and we cannot guarantee absolute security.
13. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content, privacy practices, or terms.
14. Children
Our services are generally not intended for children under 18. We do not knowingly collect personal data from children without appropriate authority or lawful basis.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on Our Website with the effective date shown at the top.
16. Contact Us
If you have questions about this Privacy Policy or how we use your data, contact:
GetGlitched Ltd
Email: [Insert privacy/support email]
Address: [Insert registered office address]
If you are unhappy with how we have handled your personal data, you may complain to the Information Commissioner's Office (ICO).