Terms of Service

1. About Us

We are:

GetGlitched Ltd

A company registered in England and Wales.

Company number: 17038876

Registered office: Unit 17 New Horizon Business Centre, Barrows Road, Harlow, England, CM19 5FN

Email: support@getglitched.co.uk

2. Definitions

In these Terms:

Assessment means any internal assessment, practical task, live lab, quiz, coursework, mock exam, or similar activity included within a Course or package.

Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.

Content means any text, images, video, audio, downloads, software, materials, branding, graphics, blog content, course content, portal content, and other information published or made available by us.

Continuous Payment Authority means your authority for us or our payment provider to collect recurring payments from your debit card, credit card, or other agreed payment method.

Course means any course, training package, programme, unit, module, workshop, webinar, mentoring service, traineeship, bundle, or digital learning product supplied by us.

Course Fees means the total amount payable by you for a Course or any related products or services.

Course Materials means all materials made available by us or our content, training, or delivery partners, including portal access, videos, workbooks, downloads, mentoring resources, Assessments, and login credentials.

Course Provider means any third party content provider, awarding body, exam provider, partner platform, or training partner whose materials or systems are included within a Course.

Course Rules means any rules, policies, standards, codes, learner requirements, exam requirements, conduct rules, or portal usage rules prescribed by us or any Course Provider from time to time.

Enrolment means your confirmed purchase and registration onto a Course.

Enrolment Date means the date on which we confirm your Enrolment, unless otherwise stated by us in writing.

Exam means any certification exam, test, practical assessment, or mandatory external assessment set by an awarding body or Course Provider.

Guarantee means any written guarantee, job guarantee, money-back policy, or similar written promise expressly issued by us and subject to its own stated conditions.

Intellectual Property Rights means all intellectual property rights of any kind, whether registered or unregistered, including copyright, trademarks, trade names, logos, database rights, design rights, patents, know-how, domain names, and rights in confidential information.

Learning Portal means any online learning environment, member area, dashboard, application, or portal through which Courses or Course Materials are delivered.

Online Learning System means any internet-based system used to host, deliver, manage, or track Course participation, progress, mentoring, Assessments, or support.

Order means your request to purchase products or services from us.

Our Website means any website, subdomain, landing page, portal, application, or digital property owned or operated by us.

Payment Default means any overdue, failed, missed, rejected, reversed, or disputed payment that remains unpaid.

Products or Services means any Course, training package, digital product, support service, mentoring service, coaching service, event, webinar, software access, or any other item sold by us.

Service means the delivery of any Course, support, mentoring, portal access, or other service by us or by our partners on our behalf.

Student means the individual user enrolled on a Course and given access to the relevant Online Learning System.

Terminate means to end the contract between you and us and, where applicable, demand payment of outstanding sums.

Terms means these Terms and Conditions.

3. Interpretation

1. These Terms apply to all sales, Enrolments, supplies of Products or Services, and all use of Our Website.
2. If there is any conflict between these Terms and any terms proposed by you, these Terms will prevail unless we expressly agree otherwise in writing.
3. References to a person include an individual, company, partnership, organisation, public body, or other legal entity.
4. Headings are for convenience only and do not affect interpretation.
5. References to laws or regulations include any amended, updated, replaced, or re-enacted versions of those laws or regulations.
6. These Terms are made only in English. If they are translated and there is any conflict, the English version will prevail.

4. Our Contract With You

1. These Terms, together with any quotation, order confirmation, payment plan agreement, guarantee document, or Continuous Payment Authority where applicable, form the entire agreement between you and us.
2. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty not expressly set out in these Terms or in writing from us.
3. If you place an Order on behalf of another person, business, or organisation, you confirm that you have authority to do so and you accept responsibility for that Order.
4. We may update these Terms from time to time. The Terms that apply to you will generally be those in force at the time your Order is accepted, unless a change is required by law or regulation.
5. Prices, products, packages, features, portal access models, and service structures may change from time to time, but changes will not affect an Order already accepted by us unless required by law or expressly agreed with you.
6. If you purchase Products or Services through an offline arrangement, telephone enrolment, invoice, finance arrangement, partner referral, or another non-website route, these Terms still apply.

5. Your Obligations

You agree to:

1. provide complete, accurate, and up-to-date information when placing an Order or enrolling on a Course;
2. cooperate with us in all matters relating to the delivery of the Products or Services;
3. ensure that any information you provide is accurate in all material respects;
4. ensure that you have the necessary equipment, connectivity, technical ability, and any stated pre-requisite skills required for the Course you choose;
5. comply with all Course Rules and any rules of any Course Provider or exam body;
6. keep your login details secure and not share access with any third party;
7. use the Course Materials only for your own personal learning unless we expressly agree otherwise in writing.

If our ability to perform our obligations is prevented or delayed by any act, omission, failure, or breach by you, we may suspend performance, extend time for delivery, or rely on your failure to relieve us from performing any affected obligation.

We may suspend or cancel your Course access, support, Assessments, exam eligibility, or package benefits where we reasonably believe there has been cheating, plagiarism, misuse of materials, abusive conduct, sharing of access, or breach of these Terms. In such cases, we may refuse any refund.

6. Acceptance of Orders

1. Your Order is an offer to buy Products or Services from us.
2. A quotation is valid for 14 calendar days unless withdrawn earlier by us in writing.
3. A contract is only formed when we confirm acceptance of your Order in writing, including by email.
4. We reserve the right to decline any Order at our discretion.
5. You are responsible for ensuring that the Course you choose is suitable for your experience level, objectives, and any pre-requisite requirements stated by us.
6. If a Product or Service becomes unavailable before acceptance of your Order, we may offer an alternative or a refund.
7. Your Enrolment will last for the access period stated on the relevant Course page, proposal, invoice, or enrolment confirmation.

7. Price and Payment

1. The price payable for Products or Services is the price stated on Our Website, quotation, invoice, or order confirmation at the time of purchase.
2. Payment must be made in advance unless an instalment plan, finance arrangement, or other written payment agreement has been accepted by us.
3. We may accept payment by debit card, credit card, bank transfer, PayPal, finance partner, or other methods specified by us.
4. All prices are stated in pounds sterling unless otherwise stated.
5. Prices include UK VAT where applicable unless stated otherwise.
6. If VAT rates change, we may adjust the VAT portion of the price where legally required.
7. If a Product or Service has been incorrectly priced due to an obvious error, we are not obliged to supply it at that price and may cancel the Order before fulfilment and refund any sums paid.
8. If we owe you a refund, we will process it within a reasonable time and in any event no later than 14 days after agreeing that it is due, unless a longer period is required by your payment provider.
9. Where a package includes exams, Assessments, or third-party costs, we may require a minimum proportion of the Course Fees to have been paid before booking or releasing those items.
10. If you fail to pay on time, we may:
    • charge a missed instalment administration fee per failed payment, if stated in your payment plan;
    • retry collection of failed payments;
    • suspend access to the Course, portal, mentoring, or support;
    • cancel any payment plan;
    • require immediate payment of the outstanding balance;
    • pass the debt to a third-party collections provider where lawful.
11. If you dispute a payment in good faith, you must notify us promptly with full details. We will review the dispute fairly. While a genuine dispute is under investigation, we may pause enforcement of the disputed amount where appropriate.

8. Payment Plans and Continuous Payment Authority

1. If you pay by instalments, you authorise us or our payment processor to collect payments in accordance with the agreed schedule.
2. You must ensure sufficient funds are available on each payment date.
3. Missing payments may lead to suspension of access, withholding of exams or support services, acceleration of the balance, or termination of the agreement.
4. Ending your payment method or cancelling a Continuous Payment Authority does not cancel your obligation to pay the full agreed Course Fees unless we agree otherwise in writing.

9. Cancellation and Consumer Refund Rights

1. This clause applies where you are a Consumer purchasing digital content, services, or mixed digital/service products.
2. If you purchase a Course or digital product online or at a distance, you may have a legal right to cancel within 14 days of the contract being formed.
3. If, during that 14-day period, you ask us to begin supplying digital content, portal access, downloadable materials, coaching, mentoring, live sessions, or other services immediately, and you acknowledge that this may affect your cancellation rights, your right to cancel may be reduced or lost in accordance with applicable consumer law.
4. Where digital content has been fully supplied within the 14-day cancellation period with your express consent and acknowledgement that the cancellation right is lost once supply begins, you will not be entitled to cancel simply because you changed your mind.
5. If services have started during the cancellation period at your request, and you later cancel within the 14-day period, we may deduct an amount reflecting the proportion of services already supplied.
6. If you have not accessed the Course, downloaded materials, attended live sessions, or otherwise begun receiving the service, and your cancellation is validly made within the legal cancellation period, we will refund sums due to you.
7. After the applicable cancellation period has expired, no refund is due for change of mind unless we expressly agree otherwise in writing.
8. Any cancellation request must be sent to support@getglitched.co.uk or submitted via our stated cancellation process on Our Website.
9. Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer law.

10. Course Access, Delivery and Availability

1. We aim to provide access details, portal login details, and onboarding information within the timeframe stated on the relevant product page, order confirmation, or enrolment communication.
2. Login details will be sent to the email address you provide. You are responsible for ensuring it is correct.
3. Access periods are limited to the licence or enrolment period stated for the Course, unless extended by us in writing.
4. We may deliver a Course in stages, modules, releases, milestones, or progression gates.
5. Some parts of a package may be conditional on completion of earlier steps, Assessments, milestones, or payment thresholds.
6. We may make reasonable changes to Course structure, content, delivery model, platform, mentors, timetable, or assessment mode where necessary, provided the overall nature of the Product or Service is not materially reduced.
7. Some Products or Services may rely on third-party platforms or Course Providers. We are not responsible for delays or outages caused solely by systems outside our reasonable control.
8. We aim for good service availability but do not guarantee uninterrupted access. Planned maintenance, emergency maintenance, third-party outages, internet issues, and force majeure events may affect availability.
9. Unless expressly stated, Course Fees do not include equipment, devices, internet access, software licences, notebooks, third-party subscriptions, exam fees, or certification fees.

11. Exams, Assessments and Certification Packages

1. If your package includes exams or exam support, the relevant entitlement only applies within the access period or licence period stated for your package unless otherwise agreed in writing.
2. You may be required to complete earlier modules, practical tasks, internal Assessments, mock exams, payment milestones, or readiness checks before an exam voucher or booking is released.
3. Unless expressly stated otherwise, only one voucher or one funded sitting is included per listed exam.
4. Any rules set by the awarding body, exam vendor, test centre, or external provider also apply, and it is your responsibility to understand and follow them.
5. Where an exam body increases its fee after your purchase and your package terms allow only a fixed included contribution, you may be required to pay any difference before booking.
6. We do not guarantee that you will pass any exam, secure certification, or achieve a particular score.

12. Job Guarantee / Money-Back Guarantee

1. If we offer any job guarantee, interview guarantee, money-back guarantee, placement support guarantee, or similar promise, it only applies where:
   • it is expressly included in writing in your package documentation; and
   • you fully comply with all stated conditions of that guarantee.
2. Such conditions may include completion of all training steps, passing required exams, attending coaching, maintaining responsiveness, complying with job search requirements, having the legal right to work in the UK, and meeting any geographic or salary conditions.
3. If you fail to meet any stated guarantee conditions, the guarantee will be void.
4. Unless expressly stated in writing, exam costs, third-party fees, and external certification costs are excluded from any refund or guarantee.
5. Any guarantee applies only to the most recent active Enrolment and not to expired, transferred, unpaid, suspended, or extended Enrolments unless we confirm otherwise in writing.

13. Transfers, Exchanges and Upgrades

1. Your Enrolment is personal to you and cannot be transferred to another person unless we agree otherwise in writing.
2. If your employer or organisation purchased the Course for you, we may at our discretion allow reassignment within that organisation.
3. We may, at our sole discretion, allow you to switch Courses, upgrade, downgrade, or apply fees already paid as credit toward another Course.
4. Any transfer, exchange, or upgrade may be subject to:
   • time limits;
   • price differences;
   • admin fees;
   • disabling access to the original Course;
   • confirmation that copies of the original Course Materials have not been retained.

14. Intellectual Property

1. All Intellectual Property Rights in Our Website, Content, Courses, Course Materials, branding, portals, systems, and related materials belong to us or our licensors.
2. Course Materials are provided for your personal learning use only unless otherwise agreed in writing.
3. You must not copy, share, distribute, reproduce, publish, upload, sell, licence, sub-licence, adapt, exploit, or create derivative works from any Course Materials or Content except as permitted by law or expressly allowed by us in writing.
4. You may:
   • view Course Materials on your own device;
   • download or print limited materials where expressly permitted for your own use;
   • store permitted materials on your own personal device.
5. You must not:
   • share logins;
   • upload materials to shared drives or public platforms;
   • resell or reuse materials commercially;
   • remove branding, copyright notices, or proprietary notices.
6. We reserve the right to take legal action for misuse of our Intellectual Property Rights.

15. Technical Requirements and Defects

1. You are responsible for ensuring your device, browser, operating system, internet connection, and software environment meet the minimum technical requirements for the Course.
2. If you experience a technical issue, you must notify us promptly and provide enough detail for us to investigate.
3. We will use reasonable efforts to fix confirmed issues that materially affect delivery of the Product or Service.
4. We do not warrant that Course Materials will always be error-free, uninterrupted, or completely current, particularly in fast-moving fields such as technology, software, cybersecurity, AI, cloud, or digital marketing.
5. Course content may be updated, replaced, amended, or retired after purchase.
6. A refund will not be due solely because content has changed, contains minor errors, or reflects a previous version of a rapidly evolving topic.
7. Nothing in this clause limits your statutory rights where digital content is not as described, not fit for purpose, or not of satisfactory quality.

16. Your Account

1. You must provide accurate and current account information.
2. You are responsible for maintaining the confidentiality of your account credentials.
3. You must notify us immediately if you suspect unauthorised use of your account.
4. We may suspend or disable your account if we reasonably suspect misuse, fraud, unauthorised sharing, abusive conduct, or breach of these Terms.

17. Website Use and Acceptable Conduct

1. You must not use Our Website, Learning Portal, or systems in any way that is unlawful, abusive, harmful, disruptive, fraudulent, or infringes the rights of any person.
2. You must not:
   • attempt to gain unauthorised access;
   • copy or scrape substantial parts of the site or portal;
   • introduce malware or malicious code;
   • interfere with functionality or security;
   • use our materials to create competing products or services;
   • frame, mirror, or reproduce Our Website without permission.
3. We may monitor system usage for security, quality, compliance, and service improvement purposes.

18. Complaints

1. If you have a complaint, you should raise it as early as possible with your tutor, mentor, support contact, or our support team.
2. If the issue is not resolved informally, you may submit a formal complaint to support@getglitched.co.uk, including your name, course details, summary of the issue, and the outcome you are seeking.
3. We aim to acknowledge complaints within 5 working days and respond within 8 working weeks where reasonably possible.
4. If your complaint relates to regulated finance or consumer credit activity, you may have the right to refer it to the Financial Ombudsman Service. If it relates to data protection, you may contact the Information Commissioner's Office.

19. Consumer Rights

1. If you are a Consumer, we are under a legal duty to supply Products and Services that conform to the contract.
2. Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations, or any other applicable law.
3. If digital content is faulty, not as described, not fit for purpose, or not of satisfactory quality, you may be entitled to repair, replacement, price reduction, or refund as provided by law.
4. If services are not provided with reasonable care and skill, you may be entitled to repeat performance or a price reduction.

20. Limitation of Liability

1. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:
   • death or personal injury caused by negligence;
   • fraud or fraudulent misrepresentation;
   • breach of your statutory rights as a Consumer;
   • defective digital content where the law prevents exclusion.
2. Subject to clause 20.1, we are not liable for:
   • loss of profit;
   • loss of business;
   • loss of revenue;
   • loss of opportunity;
   • loss of anticipated savings;
   • loss of data where not caused by our failure to use reasonable care and skill;
   • indirect or consequential loss.
3. Subject to clause 20.1, our total liability arising under or in connection with these Terms shall not exceed the total Course Fees actually paid by you for the relevant Product or Service.
4. We are not liable for failure or delay caused by matters outside our reasonable control.

21. Force Majeure

1. We are not responsible for failure or delay in performing our obligations where caused by events beyond our reasonable control, including outages, strikes, industrial disputes, utility failures, internet failures, cyber incidents, acts of God, war, pandemic, flood, fire, government action, or supplier failure.
2. Where such an event materially affects delivery, we may suspend performance, extend timescales, substitute reasonable alternatives, or terminate the affected service.

22. Data Protection and Privacy

1. We process personal data in accordance with our Privacy Policy.
2. By using our Products or Services, you acknowledge that certain personal data may need to be processed in order to provide training, support, exams, mentoring, account management, career services, and related services.
3. Where you provide us with data about another person, you confirm that you have the right to do so.

23. Confidentiality

1. Each party will keep confidential any confidential information disclosed by the other except where disclosure is required by law or reasonably necessary to perform the contract.
2. This clause does not apply to information that is public other than through breach of confidence.

24. Third-Party Rights

1. A person who is not a party to this agreement shall not have any right to enforce any term of it under the Contracts (Rights of Third Parties) Act 1999.

25. Dispute Resolution

1. If a dispute arises, both parties agree to try to resolve it first through good faith discussion.
2. If the dispute is not resolved, either party may propose mediation or another form of alternative dispute resolution.
3. Nothing in this clause prevents either party from commencing court proceedings where necessary.

26. General

1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force.
2. No delay or failure by us to enforce any right shall be a waiver of that right.
3. We may assign, transfer, subcontract, or otherwise deal with our rights and obligations under these Terms.
4. You may not assign or transfer your rights under these Terms without our written consent.
5. Notices may be sent by email, post, or any other method we reasonably specify.
6. These Terms may only be varied by us in writing or by publication of updated Terms on Our Website, subject to applicable law.

27. Governing Law and Jurisdiction

1. These Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales.
2. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another part of the UK in which you live.